About Intranet Quorum

Intranet Quorum® is a browser-based Citizen Relationship Management and Workflow application that facilitates and tracks interaction with key constituencies. Intranet Quorum is:

• Web-based – offering the centralized control, ease of deployment and supportability inherent in all Web-driven applications;

• Database-driven – preserving the complex interconnections between different types of data required to effectively track government operations;

• Thin Client – requiring minimal configuration and support; and

• Extensible – able to be configured in a variety of network and server configurations to match the specific needs of each customer.

Modules

The IQ application is made up of a series of specialized modules. These modules include:

• standard modules, available in every configuration;

• specialty modules, designed to meet specific needs common to many but not all environments;

• custom modules, designed to meet needs unique to a specific environment or user base.

Standard Modules

People – Records names, addresses, and other information on all contacts made through IQ. People records, including agency contact tracked for Workflow as well as People records used for correspondence.

Mail – Allows creation and tracking of correspondence generated for People records in the IQ database. Mail records can be created directly from a People record, from Workflow, and from other IQ modules.

Workflow – Allows tracking of complex or multi-part projects. Templates are created to include processes completed within the office where all participants are users on the same IQ account. Extended Workflow can extend the process to an outside contact for participation.

Documents – Provides a document library for form letters and formats used with Mail, Workflow, and other IQ modules. Allows standard document tracking functionality for other types of documents used within an office.

Calendar – Designed for multiple levels of user access. Calendar events can be associated with People records and can be used as part of a Workflow. Events can also be synchronized with a user's Outlook© calendar.

Admin – Used to create and manage users, groups, and security profiles. Also used to set System Configuration Settings and access to the IQ Admin Client.

IQ Functional Components

Functional components of Intranet Quorum provide user access to your office’s data. These include:

• Web Server: The server that runs IIS. This server houses the IQ software and enables IQ users to link to the database using ODBC.

• Database Server: The Windows server that houses the Oracle database. The database server stores all IQ data for retrieval and manipulation through the web interface. Clients do not access the database server directly; all access to information in the database is controlled through the ODBC connection between the web server and the database server.

• Clients: Individual workstations used to access IQ. Client workstations run the browser and the word processor. Some IQ clients may be configured for scanning documents into IQ.

IQ Software Components

The following software components constitute the user interface and data storage components of Intranet Quorum:

• Oracle Database: Your data is stored in an Oracle relational database and is manipulated (stored, retrieved, sorted) with SQL Structured Query Language (pronounced "sequel" or "S-Q-L"). A type of programming language used to construct database queries and perform updates and other maintenance of relational databases. (Structured Query Language).

• SQLNet Client The customer side of a client/server setup.: The SQLNet client software allows the Active Server Pages of the Web server to interact with the database.

• Active Server Pages: Active Server Pages are programs that provide a mechanism for embedding database content in HTML Hypertext Markup Language. The coding language used to create Web pages. HTML commands cover many types of text formatting and also have the ability to include graphics and other nontext elements. pages. Simply put, these are what do the work on a Web server to pass data back and forth between the workstation and the database.

• Internet Information Server: This service that runs on the Web server allows access to IQ pages.

• Browser Software: Internet browser software loaded on workstations to allow access to IQ. For optimal IQ functionality, it is recommended you use Internet Explorer. If you choose to use IQ with Mozilla Firefox or Google Chrome some IQ features, such as Import People Records or Check In/Check Out, will not be available or work the same, because they require Active X.

• Microsoft ® Word: Word is installed locally on the workstation.