Managing Voicemails or Audio Files for Telephone Town Halls

Market: House

Description: These instructions teach users how to access voicemails or audio files after a Telephone Town Hall and enter the information into IQ using the Opinion Center.

Note: Contact your House Office IQ Consultant on obtaining a Broadnet account.

Accessing or Downloading Voicemails/Audio Files

1.Log into Broadnet at https://clientmanager.broadnet.us/bnts.

2.On the Broadcast menu, click Find Broadcasts.

3.Change the time frame based on the options displayed on the drop down list.

4.Click the ID number of the Access Live event.

5.Click the small TF icon on the bottom right of the screen.

6.Click the microphone button to retrieve the voicemails.

7.Select an option.

•Option- Listen to audio. To play and listen to a recording, click the speaker icon next to each voicemail file.

•Option- Download an audio file. To download the audio file, click Download Conference Recording.

Entering Voicemail/Audio File information into IQ

As you listen to each voicemail, enter the information into IQ via the Opinion Center.

1.In IQ, navigate to Messages > New > Opinion.

2.The Opinion Center page is displayed.

3. Type the contact’s phone number and click Search. Select an existing contact that matches the number.

4. In the Method In field, select IQ Town Hall.

5. Enter the constituent’s comments and complete the fields as appropriate.

6. Select an option.

•Respond. A message record is created in IQ with a pending response message. If this option is selected, confirm that Method Out is NOT set to No Outgoing.

•Do Not Respond. A message record is created in IQ. No further action is needed.

7. The current record has been created in IQ. Enter the next message record as needed.