Replying to a Message using a Form Letter

Replying to a Message Using a Form Letter

Market: Federal/State/Local, House, Senate

Description: These instructions teach users how to reply to a message using a Form Letter.

Locate the incoming Email message in a Messages List View.

1.Click Reply.

3. Select your outgoing response method.

4. Select your From email address

5. Confirm the email in the To: field is correct and add any additional emails to the CC and BCC fields.

6. Type in a Subject

7. Click the paper click icon in the Attachments field to add outgoing attachments to the reply. You can also drag and drop files into the field.

8. Type any Issue Codes related to the message into the Issues field.

9. Select from the drop down in the Form Letter field the Form Letter you will be replying with. Note: you can also type ahead the Form Letter title or click the icon to find the Form Letter.

10. Select a Batch in the Batch field if necessary.

11. When you are ready to send the email, be sure that the Status is Approved, and use the Send button.

a.Note that if you click Include History the Incoming Message you are replying to will be included as part of your reply.