You can forward an email message to another IQ staff member from the set record detail page. In order for this feature to work, the staff members' e-mail addresses must be associated with their User IDs. You can also forward an email to a valid e-mail address that is not attached to an IQ user-id by typing it in the To, CC or BCC fields. A valid email address is one that contains an @ and a period. Note that IQ will forward any associated attachments along with the original email message.
To forward an email message:
Search for and select the set containing the email message you want to forward.
Click the link in the Source column to go to the Full Set page.
Click the name link in the Sender Name & Address column for the email that you want to forward.
Select the Forward action on the Detail or Attachments panel.
Enter information in fields as required. You may change the Subject and message text or use the default that appears. Select the check box located to the right of the original email message text if you would like IQ to forward it as text instead of an attachment.
Click the Send button and click OK to confirm.
To forward multiple email messages:
Search for and select the e-mail set containing the messages you want to forward.
Click the link in the Source column to go to the Full Set page.
Click the checkbox next to the emails you want to forward.
Select the Forward action.
Enter information in fields as required. Type the recipient's email address in the To field. Leave the Subject field empty if you want IQ to use the Subject of the forwarded emails. Enter additional message text or use the default text that appears. Select the Include original message text check box if you would like IQ to include the contents of the original email below the message text. Note: IQ automatically attaches the forwarded email in an .eml file even if you do not select Include original message text.
Click the Send button and click OK to close "Message sent".